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HomeHow to Request Account Deletion

How to Request Account Deletion

Hello valued Tour By Me users!

At TourByMe, your trust and satisfaction are paramount to us. We understand the importance of personal data privacy, and we’re committed to maintaining the transparency, security, and control of your data. As we always endeavor to improve our services and ensure compliance with policies, such as those stipulated by the Google Play store, we’d like to share with you the process to request account deletion and the specifics regarding data management.

1. App and Developer Name Affiliation: To begin with, for those who might have landed on this page through our Google Play store link, welcome! You’re currently on the official TourByMe platform. This app has been developed and maintained by the TourByMe development team, as listed on our Google Play store page.

2. Requesting Account Deletion – The Step-by-Step Guide:

If, for any reason, you decide that you’d like to delete your TourByMe account, we’ve made it as straightforward as possible:

Send us an email to [email protected]

Please note, it might take up to 48 hours for the process to complete. We ensure all related data is scrubbed from our systems securely.

3. Data Management: What Gets Deleted and What Remains?

When you decide to delete your account with TourByMe:

What Gets Deleted:

  • Personal identification data (Name, Email, Phone number, etc.)
  • Profile data (Profile picture, preferences, bio, etc.)
  • User-generated content (Reviews, photos, comments, etc.)

What Might Remain:

  • Aggregated and anonymized data: This doesn’t point back to individual users and is used only for analytical purposes to enhance our services.
  • Transaction records: For legal and auditing purposes, we retain transaction data, but rest assured, this data does not contain any personal identification information.

Retention Period: Some of the retained data, specifically transaction records, are kept for a period of 7 years, as mandated by various legal and financial regulations.

In Conclusion:

Your trust is our treasure. We’re here to provide you with a seamless, memorable, and safe touring experience. Always remember that your data is yours, and our responsibility is to keep it secure, transparent, and under your control. For any further queries, concerns, or feedback, please don’t hesitate to reach out to our dedicated support team.

Stay curious, stay adventurous!

Warm regards, The Tour By Me Team.

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